NUMEXS / LEGAL / 04
Payment Policy
Published service fees, project estimates, third-party costs, and payment timing.
Published prices
NUMEXS Corp displays the following US-dollar service prices: Business IT Consultation $250; Business Software Setup $750; Workflow Automation $1,500; API & Application Integration $1,800; Custom Business Dashboard $2,500; Cloud Workspace Setup $1,200; AI Tools Integration $2,000; Technical Documentation $600; Remote Technical Support $150 per hour; IT Systems Optimization $1,500; and Ongoing IT Support $900 per month.
These amounts describe the named service, subject to an agreed scope. They do not include unspecified software licenses, cloud hosting, API consumption, AI platform usage, taxes where applicable, travel, or additional work. If a requested environment or deliverable exceeds the standard scope, NUMEXS should provide a revised estimate before the additional work is authorized.
Estimates and accepted scope
A project estimate should identify the relevant service, deliverables, assumptions, exclusions, third-party dependencies, and payment milestones. The client should review the proposal before accepting it. A conversation, website form completion, or general question does not by itself create an obligation to pay for a project.
Where an assessment shows that a requested integration is not feasible on the assumed platform, the parties may choose a different approach or decline the proposed work. The accepted statement of work, rather than a general description on the website, controls the actual fee for a specifically defined engagement.
Payment timing and methods
The due dates, any initial payment, installment schedule, and available payment methods should be stated on the invoice or accepted proposal. NUMEXS should not assume that a website enquiry authorizes a charge. A client should verify invoice details and report a discrepancy promptly through the contact information below.
Work may be scheduled around agreed milestones and the receipt of payments stated in the accepted terms. If an invoice remains unpaid, the parties should address it under their agreement and applicable law. A pause in work can affect delivery dates, vendor reservations, and continuity of access.
Hourly support
Remote Technical Support is listed at $150 per hour. Before work starts, the parties should identify the issue, who may authorize work, the manner in which time is recorded, and any spending limit. Investigating a problem can reveal that a separate project or a third-party vendor action is required.
A request for support does not guarantee that an issue can be resolved within one hour or that every platform can be accessed or changed by NUMEXS. Time used for authorized diagnosis and support is accounted for under the agreed support arrangement. Any third-party charges remain separate unless agreed otherwise.
Monthly support
Ongoing IT Support is listed at $900 per month. Its coverage must be defined in the accepted monthly arrangement, including covered systems, request process, expected availability if agreed, and how out-of-scope requests are priced. The website does not imply unlimited work or a 24-hour service desk.
Renewal, billing date, cancellation notice, and treatment of an incomplete month should be written into the accepted support terms. If the client's subscription to a third-party tool ends, NUMEXS may be unable to perform support related to that tool until access is restored.
Third-party charges and changes
Software vendors, cloud hosts, AI providers, and other external platforms may bill the client directly for licenses, seats, storage, usage, or API calls. Those rates can change independently of NUMEXS. The client should approve a third-party purchase and understand who owns the account and its billing relationship.
New requirements, additional integrations, extra revisions outside an agreed scope, or changes to source systems can affect cost. NUMEXS should describe the proposed change and seek approval before charging for extra services. A price change on the public website does not retroactively alter an accepted proposal.
Cancellations, refunds, and disputes
Cancellation and refund treatment is described in the Cancellation & Refund Policy and any accepted project terms. An amount paid for work not yet performed may be treated differently from time already spent, a completed deliverable, or a non-refundable vendor charge. The parties should review a detailed account of the work when a project ends early.
If a client questions an invoice, it should provide the invoice number, relevant scope, and specific issue through the contact details below. NUMEXS should review the record and work toward a correction where warranted. A payment dispute does not change rights that applicable law protects.
Records and updates
Invoices, approvals, changes, and work records should be retained in accordance with applicable business and legal requirements. Clients should keep copies of accepted proposals and vendor purchases to understand which entity bills for each component of their technology environment.
This policy may be revised as service terms or billing practices change. The version date appears above. A separately accepted project agreement governs that project's agreed price and milestones unless the parties authorize a later change.