NUMEXS / LEGAL / 05
Cancellation & Refund Policy
How a consultation or technical project may be cancelled, paused, and accounted for after work starts.
Where these rules apply
This policy describes a general approach to cancellation, rescheduling, and refunds for NUMEXS Corp services. The accepted proposal or support agreement should identify any project-specific milestone, notice period, third-party commitment, or payment arrangement. If a signed agreement contains a specific term for a service, read it together with this page.
The listed services range from a $250 consultation to multi-stage implementations and recurring support. The work involved in each differs, so the financial consequences of cancellation depend on what has been scheduled, performed, delivered, or committed before the request arrives.
Requesting a cancellation or change
A client should contact NUMEXS through the details at the end of this page, identify the service or project, and state whether it wishes to cancel, pause, or reschedule. A request is effective when received and acknowledged through an appropriate business channel, subject to any notice requirement in the accepted agreement.
A client may ask to move a consultation or support session to another available time. Availability and any effect on already booked resources should be confirmed directly. This public policy does not invent a universal 24-hour or 48-hour window; the specific scheduling rules should be stated before a booking is accepted.
Before work begins
If the client cancels an agreed NUMEXS service before NUMEXS has performed work and before a non-refundable third-party commitment has been authorized, amounts paid toward that unperformed service should be returned, subject to the accepted agreement and applicable law. A client should review the invoice and project record for any separate item already delivered.
A third-party license, hosting reservation, vendor usage charge, or special purchase is governed by the vendor's terms. NUMEXS should identify such a commitment before it is made for a client. If a vendor will not refund an authorized charge, that cost may remain payable even when NUMEXS service work is cancelled.
After work begins
When a client ends a project after work has started, NUMEXS should account for completed milestones, documented time, deliverables prepared, and authorized non-refundable third-party costs through the effective cancellation date. The treatment of the remaining balance and any refund should be based on the accepted price structure and work actually performed.
Partially complete work may not be independently usable. NUMEXS should explain what has been done and what remains, and identify any files or configurations that can reasonably be handed over under the agreed terms. A disagreement about the extent of completed work should be examined against the scope, approvals, and project record.
Consultation, support, and recurring services
A consultation that has already taken place is a performed service. A support session may include authorized diagnostic time even if the underlying issue requires vendor action or a separate project. The hourly support fee is $150 per hour, and the applicable support record should show time spent and work carried out.
Ongoing IT Support is listed at $900 per month. Its termination date, notice period, renewal, and any proration for an incomplete billing cycle should be set in the accepted monthly support agreement. The cancellation of support does not automatically terminate a client's separate software or cloud subscriptions.
Changes caused by access or third parties
Work may be delayed if the required client access, data, subscription, decision maker, or vendor feature is unavailable. The parties should discuss a revised schedule or scope. If an external API changes or a cloud service becomes unavailable, NUMEXS and the client should evaluate feasible alternatives before either party commits additional work or expense.
A pause requested by the client may require revalidation when work resumes, especially if versions, vendor terms, or source data have changed. Any extra work to restore an environment or adapt to a changed dependency should be approved in a revised scope.
Refund review and timing
A refund request should identify the client, project, payment, reason, and requested outcome. NUMEXS should review the agreed scope, invoices, work record, and any vendor charges, then explain the amount eligible to be returned or credited. Payment processor and bank timelines can affect when an approved refund appears in an account.
NUMEXS should not promise an automatic full refund for work already performed or deny a refund for unperformed work without examining the applicable agreement and law. Mandatory rights under applicable law remain available regardless of wording on this page.
Handoff and access at termination
When an engagement ends, the parties should arrange for the return or deletion of project materials as agreed, hand over any completed deliverable to which the client is entitled, and resolve outstanding invoices. The client should revoke temporary permissions and rotate credentials through its own administration process.
NUMEXS may retain records needed for accounting, disputes, or legal obligations, as described in the Privacy Policy and the accepted agreement. Ending an engagement does not remove obligations concerning confidentiality, payment for completed work, or third-party license terms that continue to apply.